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Terms & conditions

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Definitions:

"the Owner"
The person or persons with legal title to the holiday property described in the Booking Form

"the Agent"
Melanie Wilkinson Limited of 3 Beech Road, Cheadle Hulme, Cheshire

"the Holidaymaker"
the person or persons identified in the Booking Form

"the Accommodation"
the holiday property described in the Booking Form


Reservations and bookings are accepted by the Agent on behalf of the Owner of the Accommodation upon the conditions shown on the Booking Form and as follows

  1. The Agent acts entirely as a booking agent on behalf of the Owner of the Accommodation. For the avoidance of doubt, upon confirmation of the holiday reservation the contract is between the Holidaymaker and the Owner of the Accommodation.
  2. The Agent cannot and does not accept liability for the acts or omissions of the Owner, their authorised representatives or of any person in their employ. The Agent does not warrant and accepts no responsibility for the accuracy of any verbal information or statements made by her servants or agents.
  3. Reservations will be made upon receipt of a deposit of 25% of the total cost of the holiday together with a booking form duly signed by the Holidaymaker who must be over 18 years of age and will sign on behalf of all the persons who will occupy the Accommodation during the period of the holiday.
  4. The Owners of certain properties will require a refundable security deposit to be paid prior to the commencement of any booking. In such cases The Agent reserves the right to pass on the Holidaymakers details so that the Owner concerned may contact you to arrange payment. Failure to comply with such a request will be treated as a cancellation and any money paid to the Agent will be forfeited.
  5. Payment of the balance of the total cost of the holiday booking is due eight weeks before the date on which the holiday is to commence. Failure to ensure that such payment reaches the Agent by this date may result in the cancellation of the holiday and forfeiture of any money previously paid.
  6. The information/photographs on the Accommodation has been compiled as accurately as possible at the time of going to press. However, facilities or physical attributes may be altered or withdrawn for reasons beyond the control of the Agent, and in those circumstances the Agent cannot accept any responsibility.
  7. The Holidaymaker undertakes to keep the Accommodation and all furniture, fixtures and fittings in or on the premises in the same state of repair and condition as at the commencement of the holiday and also undertakes to leave the Accommodation in the same state of cleanliness and order as when they arrived. The Owner of the property must be compensated by the Holidaymaker for any damage and breakages which may occur and excess cleaning that is required, to be determined at the discretion of the Owner.
  8. The Owner of the Accommodation or his representative shall be allowed access to the Accommodation at any reasonable time, upon giving reasonable notice.
  9. The number of persons using the Accommodation is not to exceed the maximum number stated in the property description or indicated on the booking form.
  10. In the event of cancellation by the Holidaymaker this contract is legally binding and the balance of the cost of the holiday will be legally due to the Owner. The Agent therefore strongly recommends that the holiday-maker takes out a holiday cancellation insurance policy (See Booking Form). Any cancellation must be made in writing and set to the Agent by Recorded Delivery post.
  11. On occasions it may be necessary for The Agent to make a material alteration to the holiday arrangements. In this event every effort will be made to provide alternative arrangements of comparable standard or a full refund of monies will be made but, neither the Owner nor the Agent shall be under any other liability
  12. The Agent reserves the right to refuse any booking and the Owner reserves the right to cancel any booking already made if the accommodation becomes for some reason(s) beyond the Owners control, unavailable subject to the Agent refunding in full any sums paid but, neither The Company, nor the Agent shall be under any other liability.
  13. If the Holidaymaker fails to observe any of the conditions, the Owner or his Agent will have the right to require the Holidaymaker to vacate the accommodation at once without any recompense.
  14. The Agent endeavours to carry out everything possible to ensure that the Holidaymaker has an enjoyable and successful holiday. However, should a problem occur please try to obtain satisfaction from the Owner or his representative during your holiday. If this fails then please telephone The Agent so that all reasonable steps may be taken to resolve the problem. A problem cannot be resolved by the Owner or the Agent unless details are made known as soon they arise and no later than within 24 hours of them becoming known. If the Holidaymaker vacates the accommodation prematurely as a result of any alleged dissatisfaction or makes any form of claim upon return from the holiday and has not followed the procedure as above, then no liability for any subsequent claim will be accepted or correspondence entered into.
  15. If payment is made by credit card please note that the charge made by the credit card company of 2.5% will be passed on to the Holidaymaker.
  16. This contract shall be governed by and construed in accordance with the law of England and Wales. The invalidity or unenforceability of any provision of this contract will not affect the validity or enforceability or any other provision. Any invalid or unenforceable provision will be severable. Payment of the deposit will be deemed as acceptance of the booking conditions